Customer care
Customer service can make or break a business and we believe our service should be unbeatable. You will benefit from our 7-days-a-week support service, with contract hours to suit your operation. You won't be put through to an anonymous call centre - you will speak to a specialist.
We appreciate that retailers vary significantly in the resources available for first-line support of their stores. That's why we will tailor a support service to meet your specific needs.
On-site maintenance
Our nationwide team of skilled engineers will deliver on-site hardware maintenance, when and where it is needed. They deal exclusively with retailers and fully understand the importance of minimising any down-time. We hope that you'll never need an engineer.... but it's reassuring to know that they'll be on-hand should you need them.
Customer satisfaction is our priority. We achieve it through exemplary service.
"We have over 100 shops and making sure that any system problems, whatever the cause, are resolved quickly is essential to our business. POS-LINK support is excellent and they are always available with expert advice and assistance whenever we need them. We have a support package tailored to our own requirements and it works extremely well for us."
David Hinds. Managing Director, F Hinds Ltd, Jewellers